The Competition and Markets Authority (CMA) has provided an update on its ongoing investigation into veterinary services for household pets in the UK.
Launched in May 2024, the investigation is focused on improving transparency and understanding in the vet services market, following concerns from both the public and veterinary professionals.
With 16 million pet owners across the UK, the investigation is a response to widespread concerns about costs, competition, and the quality of services provided by veterinary practices. The Inquiry Group, chaired by Martin Coleman, is working to gather and analyse information from various stakeholders to better understand the sector and its challenges.
The CMA published an issues statement in July 2024, outlining the scope of its investigation. This includes examining the information pet owners receive when choosing treatment options or making purchases, competition between veterinary practices, the profitability of different types of practices, and the regulatory framework overseeing the industry. The aim is to gather enough evidence to shape any necessary remedies to address concerns in the sector.
Hands-on Research and Engagement
Since the investigation began, the Inquiry Group has been actively engaging with veterinary professionals through a series of site visits, roundtable discussions, and teach-in sessions. The team has visited 20 sites across the UK, including Belfast, Edinburgh, Swansea, and locations in England. These visits provided an opportunity to speak directly with veterinary professionals working in a range of settings, from independent practices to corporate-owned vet hospitals, and observe various procedures, including consultations, surgeries, and dental treatments.
The CMA has also hosted roundtables with veterinary professionals at different stages of their careers, representatives from animal charities, and other sector participants. These discussions have covered topics such as the development of the veterinary sector over the last decade, the challenges faced by vets, interactions with pet owners, and the costs and pricing of services. Virtual and in-person sessions have taken place in Edinburgh, Manchester, and Swansea, with additional consumer-focused roundtables planned.
As part of its formal information-gathering process, the CMA has required vets and veterinary businesses to submit detailed information about their operations. This data is currently being analysed and will play a crucial role in informing the investigation.
New Advisory Panel to Provide Insight
In an effort to strengthen the investigation, the CMA has appointed a veterinary advisory panel to offer clinical and practical insight throughout the process. The panel consists of two veterinary nurses and four veterinary surgeons who will provide ad hoc advice to the Inquiry Group. Their input will help ensure that decisions are well-informed and reflective of real-world practices within veterinary services.
The panel’s focus will cover key areas such as the operation of veterinary practices, the interaction between vets and pet owners, clinical practices related to the treatment of household pets, and the application of regulations within the sector. This insight is expected to support the CMA in addressing the issues raised during the investigation.
Inquiry Group’s Progress
Martin Coleman, Chair of the Inquiry Group, emphasised the importance of the investigation for both pet owners and veterinary professionals. “We know our investigation really matters to pet owners who are worried about costs and vet professionals who want to provide good care, which is why we’re updating on how this work is unfolding. I’m pleased with the progress we have made so far; we’re on target to make our provisional decision by the middle of next year,” Coleman said.
The combination of site visits, roundtables, and the advisory panel’s expertise will enable the CMA to gain a comprehensive understanding of how veterinary services operate and where challenges exist. This hands-on approach is intended to provide a clear picture of the day-to-day workings of veterinary practices, helping the CMA reach informed conclusions.
Next Steps in the Investigation
The CMA’s investigation into the veterinary services market remains ongoing, with a provisional decision expected by mid-2025. As the inquiry progresses, further information will be gathered and analysed, with the aim of identifying any potential areas for reform or improvement within the sector.
The CMA’s updates reflect its commitment to ensuring transparency in the veterinary services market and addressing concerns about rising costs, competition, and the availability of high-quality care for household pets across the UK.
