In a ceremony held in Bristol on Tuesday 11th June, the BestUKVets Awards 2024 announced the winners, celebrating the achievements of veterinary practices across the country.
Organised by VetHelpDirect.com, the awards recognise vet practices that provide exceptional service, based on client feedback.
The BestUKVets Awards honour practices with the highest number of four- and five-star online reviews. The organisers analyse over 10,000 reviews left by pet owners on vet practice websites over a 12-month period to determine the winners. Every vet practice in the UK is eligible.
Warren House Veterinary Centre (Small Animal Services) received the esteemed Gold Award for outstanding achievement, with over 900 positive online reviews from clients.
Award Categories and Winners
The awards include various sub-categories, providing multiple opportunities for recognition and helping pet owners find the best practices. The Best in Country award saw Warren House Veterinary Centre (Small Animal Services) in West Midlands taking the Gold, followed by Swanspool Veterinary Clinic in Northamptonshire with the Silver, and Willows Veterinary Centre & Referral Service 24/7 in West Midlands with the Bronze. Weeley Veterinary Centre in Essex was recognised as the Best Start-up and also the Best Small Practice (3 vets or fewer).
Mercury Vets in Devon was named Best in Mobile Vets, and Willows Veterinary Centre & Referral Service 24/7 in West Midlands was recognised as Best in Referral Vets. Manchester Cat Clinic in Greater Manchester was awarded Best Cat Clinic, and GVG Brooks Equine Veterinary Practice in Surrey was named Best Equine Vets.
Warren House Veterinary Centre (Small Animal Services) in West Midlands also received the Best in England award, while Grange Veterinary Hospital in Mold, Flintshire, was named Best in Wales, and Ashwood Veterinary Clinic in County Antrim was awarded Best in Northern Ireland. The Elite award category, which recognises previous Gold winners who continue to receive high levels of positive feedback, went to Weeley Veterinary Centre in Essex and Cockburn Vets in Leicestershire.
Importance of Client Feedback
Susie Samuel, CEO of VetHelpDirect.com, explained, “The BestUKVets Awards were established to reward vet practices for outstanding feedback from clients. We are delighted for Warren House Veterinary Centre (Small Animal Services) – having read so many of their wonderful reviews, it’s no surprise that they won. Local pet owners are very fortunate to have this practice in their area.”
Dr. Tereza Indrielle-Kelly, Director at Warren House Veterinary Centre Ltd, expressed her excitement: “We are so excited to receive this Award. Our clients keep inspiring us to constantly find new ways to better ourselves and it’s amazing to see it’s getting noticed. Collecting reviews through VetHelpDirect.com we were well supported by their team and it helped to raise our online profile as a practice.”
The annual event, now in its 12th year, highlights the importance of gathering reviews. Reviews not only help owners find the right vet but also boost staff morale and wellbeing.
