A recent study by John Lewis Pet Insurance has revealed that a significant number of UK pet owners want clearer information regarding veterinary costs.

The survey, conducted among 2,000 pet owners, found that 78% believe veterinary fees should be more transparent, with 28% noting that they were not always informed of costs before treatments began. This lack of clarity around pricing has led to financial strain for some pet owners, with over a third (38%) reporting that their final bill exceeded the initial quote and 23% having to discontinue treatment due to unexpected fees.

The research highlights regional differences in the clarity of veterinary pricing displays, with practices in Northern Ireland showing the least visible pricing information (38%), while London was the highest, with 75% of practices clearly displaying fees. Niall Lownie of John Lewis Pet Insurance emphasises the role pet insurance can play in addressing these concerns, noting that it can offer peace of mind and provide financial cover for unexpected veterinary costs. He added that insurance may also extend to treatments pet owners might not typically consider, such as behavioural care or special dietary requirements.

Unanticipated Costs Affecting Treatment Continuity

The survey uncovered that many pet owners faced additional or increased charges during visits to the vet, creating a situation where nearly a quarter of pet owners had to pause or halt treatments due to financial pressures. These findings point to a growing need for clearer communication from veterinary providers regarding the scope and breakdown of costs, from initial consultations to follow-up care.

Veterinarian Martin Stevens offered advice for pet owners to help manage their vet bills, highlighting the importance of asking questions about any recommended treatments, including medications, post-treatment needs, and any potential overnight stays. “For those in the unfortunate position of needing veterinary care for their pet, my number one piece of advice is to always ask questions about any treatment that is recommended. Vets are always happy to help and want pet owners to feel comfortable and informed,” he said.

Guidance on Managing and Reducing Veterinary Expenses

Stevens suggests several strategies for mitigating veterinary costs, starting with early enrolment in pet insurance to provide financial cover and peace of mind. He advises pet owners to establish a relationship with a veterinary practice well before an emergency arises, as this can streamline the process and ensure familiarity when urgent care is needed. Shopping around to compare prices for routine and specialist treatments, such as X-rays and ultrasounds, is another way to gain a clearer understanding of typical costs.

Other preventative measures include scheduling annual health checks, which may help detect early signs of illness and reduce the need for more extensive treatments later. In cases where treatment is necessary, Stevens encourages pet owners to inquire about each step in the treatment plan, from required medicines to recovery expectations, and to ask for a full cost breakdown to avoid unplanned expenses.