Pets have become an integral part of our lives, providing loyalty, emotional support and a much-loved source of joy. With such a deep connection to our furry friends, it seems only natural that people would be drawn to the idea of working with animals and contributing to their wellbeing. However, a paradox emerges when we consider why so many pet enthusiasts hesitate to invest in pet-care franchises, despite their passion for animal companionship.

While the appeal of a career centred around pets is undeniable, some people doubt the financial viability and potential for long-term success in the industry. Here, Kevin Thackrah, Director of Petpals, confronts some of these misconceptions and provides a fresh perspective that encourages pet lovers to consider the untapped potential of investing in a pet-care business.

Myth 1: Investing in a pet-care business is only for animal experts

Extensive knowledge in the field is rarely the sole determining factor of a franchisee’s success. While being well-versed in pet care can certainly be advantageous, the key factors that determine the prosperity of a franchisee are pure drive and determination. At Petpals, we recognise the importance of a passion for pets, but we also understand that being a certified expert is not a mandatory requirement. We provide comprehensive training and support to our franchisees, ensuring they acquire the essential skills and knowledge to operate a thriving pet-care business.

By joining a franchise, you gain access to a proven business model and a support network that empowers you with the necessary tools and resources to build a successful pet-care venture, regardless of your prior expertise. With determination, dedication and the support of a tried-and-tested franchise system, any driven individual can thrive in the pet-care industry.

At Petpals, we operate as a management franchise. As a franchisee, your primary responsibility is to oversee a team of skilled pet-care professionals. You have the flexibility to choose whether you engage in service delivery or delegate those tasks to your team members, enabling you to focus on the overall objective of managing and expanding your business.

Myth 2: Pet-care businesses have limited earning potential

Pet-care businesses are often mistakenly seen as merely a “lifestyle” option for people passionate about pets, lacking true earning potential. However, market trends and statistics consistently highlight the promising prospects for a profitable business venture in the pet-care sector.

According to recent statistics, a staggering 53% of UK adults now own a furry or feathery companion in 2023*. Even more striking, 23% of these pet owners revealed this was their first foray into pet ownership*. With the increasing number of pet owners and a growing focus on pet wellbeing and happiness, the demand for top-notch pet-care services is on the rise.

With a wide range of services such as pet sitting, boarding and dog walking, pet-care business owners can tap into multiple revenue streams and capture a significant share of this expanding market. As more pet owners seek reliable and professional services to meet their pets’ needs, franchisees who have aligned themselves with a trusted brand can provide comprehensive solutions.

At Petpals, franchisees often become multi-unit investors, allowing ambitious entrepreneurs to expand their presence, cater to a more extensive customer base across different locations and maximise their bottom line.

Myth 3: Pet care is a saturated market

Competition is an excellent sign for continued growth, not a warning of a crowded field. Ongoing trends of increased dog ownership, higher pet spending and healthy consumer attitudes about pet wellbeing mean the market is nowhere near saturated. Successful pet-care businesses stand out by offering unique propositions and exceptional customer experiences, including personalised services, innovative service offerings or an emphasis on specific aspects like eco-friendly practices or specialised pet-care expertise.

In line with our commitment to innovation and staying ahead of the competition, we have recently introduced electric vans to our Petpals fleet. By incorporating electric vehicles into their operations, franchisees can demonstrate to an increasingly environmentally conscious consumer market their dedication to eco-friendly practices and distinguish themselves from local competitors by offering a sustainable pet-care service.

Furthermore, our franchisees are empowered to think outside the box and explore creative ways to enhance their business and differentiate themselves in the local market. This flexibility allows franchisees to tap into niche markets, introduce unique services or address specific customer needs that other local competitors may not meet. By embracing this entrepreneurial spirit, Petpals’ franchisees stay ahead of the curve and continuously adapt to the evolving demands of pet owners, further solidifying their position as leaders in the industry.

Investing in a pet-care franchise opens up a world of opportunities, enabling you to combine your passion for pets with the fulfilment of running your own business. Do not let the misconceptions deter you. With Petpals, you are equipped with the necessary tools to embark on a rewarding journey and make a significant impact on the lives of pets and their owners while achieving your entrepreneurial aspirations.

For more information on franchise investment opportunities with Petpals, visit

Kevin Thackrah, Director of Petpals
Director at Petpals UK Ltd | + posts

Kevin Thackrah is Director of Petpals, the UK’s largest multi-service pet care franchise. Petpals offers much more than a home boarding or dog walking service; it is a professional, tried and tested, successful business format which is fully supported by the Petpals team and nationwide network of franchisees.